Terms of service

Welcome to Kentrim Shop! The terms “we,” “us,” and “our” refer to Kentrim Shop.
Kentrim Shop operates this store and website, including all related information, content, features, tools, products, and services within orders, to provide you (the customer) with a curated shopping experience (the “Service”). Kentrim Shop is powered by Shopify, which enables us to provide the Service to you. These Terms of Service, together with any policies referenced herein (the “Terms” or “Terms of Service”), set forth your rights and responsibilities when using the Service. Please read these Terms carefully. They contain important information regarding your legal rights, including disclaimers and limitations of liability. By accessing, using, or interacting with our Service, you agree to be bound by these Terms and our Privacy Policy [link]. If you do not agree to these Terms or our Privacy Policy, you may not use or access our Service.

Section 1 – Access and Accounts By agreeing to these Terms, you represent that you are of legal age in your state or province, and that you have permitted any minor dependents to use the Service on devices owned, purchased, or managed by you. To use the Service, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have all necessary rights to provide such information. You are solely responsible for maintaining the security of your account credentials and for all activities under your account. You may not transfer, sell, assign, or authorize your account to any other person or entity.

Section 2 – Our Products We have made every effort to display our products and services accurately in our online store. However, please note that colors or product appearances may appear differently on your screen due to variations in the type of device you use to access the store, as well as device settings and configurations. We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations or be identical to how they are displayed or represented in our online store. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue offering any products at any time and may limit the quantity of any products available to any person, geographic region, or jurisdiction, in our sole discretion.

Section 3 – Orders When you place an order, you make an offer to purchase. Kentrim Shop reserves the right to accept or reject your order for any reason at our sole discretion. Your order is not formed until confirmed and accepted by Kentrim Shop. We must receive and process your payment before your order is accepted. Please review your order carefully before submission. Once accepted, Kentrim Shop may be unable to accommodate cancellation requests. If we do not accept, modify, or cancel your order, we will attempt to contact you via the email, billing address, and/or phone number you provided when placing the order. Your purchase may be returned or exchanged only in accordance with our Refund Policy [Kentrim.com], with a 21‑day return window from delivery date for eligible items. You represent and warrant that your purchase is for your personal or household use only, and not for commercial resale or export.

Section 4 – Pricing and Billing Prices, discounts, and promotions are subject to change without notice. The price for a product or service shall be the price in effect at the time of order and will be listed in your order confirmation email. Unless expressly stated otherwise, listed prices do not include taxes, shipping fees, handling fees, duties, or import charges. Prices posted in our online store may differ from those in physical stores, online stores operated by third parties, or other retail channels. We may offer Service promotions from time to time that may affect pricing and are subject to separate terms. In the event of a conflict between promotional terms and these Terms, the promotional terms shall govern. You agree to provide current, complete, and accurate purchase, payment, and account information when buying from our store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you when necessary. You represent and warrant that: (1) the credit card information you provide is true, correct, and complete; (2) you are duly authorized to use such credit card for the purchase; (3) your credit card company will honor the charges you incur; and (4) you will pay for all charges incurred at the posted prices, including shipping, handling, and all applicable taxes, if any.

Article 5: Shipping & Delivery

All orders are produced in our factory in Mainland China and shipped directly from there.

Production time is typically 3–5 business days. Once the items are ready, they will be dispatched for shipping.

Standard shipping is estimated to take 6–10 business days, while expedited shipping is estimated at 4–7 business days. Actual delivery times may vary due to carriers, customs inspections, weather conditions, holidays, or other uncontrollable factors.

After your order is shipped, we will provide tracking information via email. Customers can use the tracking number to check the latest delivery status.

If any issues arise during transit, please contact our customer service at support@kentrim.com, and we will assist in coordinating with the shipping carrier.

Section 6 – Intellectual Property The Service, including without limitation all trademarks, brands, text, displays, images, graphics, product reviews, videos, and audio, as well as their design, selection, and arrangement, are the property of Kentrim Shop, its affiliates, or licensors, and are protected by United States and foreign patent, copyright, and other intellectual property laws. These Terms permit you to use the Service solely for personal, non‑commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any materials from the Service without our prior written consent. Except as expressly stated, nothing in these Terms shall be construed to grant you any license or other rights to any patents, trademarks, copyrights, or other intellectual property of Kentrim Shop, Shopify, or any third party. Unauthorized use of the Service may violate federal and state intellectual property laws. Kentrim Shop reserves all rights not expressly granted in this Agreement.

The name, logo, product and service names, designs, and slogans of Kentrim Shop are trademarks of Kentrim Shop or its affiliates or licensors. You may not use such trademarks without the prior written permission of Kentrim Shop. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Service are the trademarks of their respective owners.

Section 7 – Optional Tools You may be given access to third‑party customer tools as part of the Service. We do not monitor or control these tools and have no ability to intervene in them. You acknowledge and agree that we provide access to such tools on an “as‑is” and “as‑available” basis, without any warranties, representations, or conditions of any kind, and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third‑party tools. Any use of optional tools offered on this site is at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms of the tools provided by the relevant third‑party providers. In the future, we may also offer new features through the Service (including the release of new tools and resources). Such new features shall also be considered part of the Service and subject to these Terms.

Section 8 – Third‑Party Links The Service may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third‑party features). We are not responsible for reviewing or evaluating the content or accuracy of any third‑party materials or websites you choose to access. If you decide to leave the Service to access these materials or third‑party websites, you do so at your own risk. We are not liable for any damages or losses resulting from your access to any third‑party websites or your purchase or use of any products, services, resources, or content on any third‑party websites. Please carefully read and understand the policies and terms of third parties before conducting any transactions. If you have complaints, claims, concerns, or questions regarding third‑party products and services, please contact the third party directly.

Section 9 – Relationship with Shopify [Merchant Note: This section accurately describes the relationship between Shopify and your store. Do not remove or modify.] Kentrim Shop is powered by Shopify, which enables us to provide the Service to you. However, any sales and purchases you make in our store are directly with Kentrim Shop. By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Kentrim Shop, including any injury, damage, or loss resulting from the purchase of products and services. You hereby expressly release Shopify and its affiliates from any claims, damages, and liability arising from or related to your purchases or transactions at Kentrim Shop.

Section 10 – Privacy Policy All personal information we collect through the Service is subject to our Privacy Policy, available here [link]. Certain personal information may be subject to the Shopify Privacy Policy, available here. By using the Service, you have read and understood this Privacy Policy. Because the Service is hosted by Shopify, Shopify processes personal information regarding your access to and use of the Service to provide and improve the Service to you. Information you submit to the Service will be transferred to Shopify and third parties in countries other than your residence to provide the Service to you. Please review our Privacy Policy [link] for details on how we, Shopify, and our partners use your personal information.

Section 11 – Feedback If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicenseable, royalty‑free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may use the rights granted under this license to operate, provide, evaluate, enhance, improve, and promote the Service, while fulfilling our obligations and exercising our rights under these Terms. You also represent and warrant that: (1) you own or hold all necessary rights to all Feedback; (2) you have disclosed any compensation or rewards related to the submission of Feedback; and your Feedback complies with these Terms. We have no obligation to: (1) keep your Feedback confidential; (2) compensate you for Feedback; or (3) respond to your Feedback. We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates the intellectual property of any party or these Terms. You agree that your Feedback will not infringe any third‑party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene material, or any computer viruses or other malicious software that may affect the operation of the Service or any related websites in any way. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy. We assume no responsibility or legal liability for any Feedback posted by you or any third party.

Section 12 – Errors, Inaccuracies, and Omissions Information in the Service may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order) if information is inaccurate.

Section 13 – Prohibited Uses You may access and use the Service for lawful purposes only. You may not access or use the Service, directly or indirectly: (1) for any illegal or malicious purpose; (2) in violation of any international, federal, provincial, state, or local statute, regulation, law, or ordinance; (3) to infringe or violate our intellectual property or the intellectual property of others; (4) to harass, abuse, insult, harm, defame, slander, intimidate, or injure any of our employees or any other person; (5) to transmit false or misleading information; (6) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms; (7) to send or cause to be sent any advertising or promotional materials, including any “spam,” “chain letter,” “junk mail,” or any other similar solicitation; (8) to impersonate or attempt to impersonate any other person or entity; or (9) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or which, in our judgment, may harm Kentrim Shop, Shopify, or users of the Service, or expose them to liability. Additionally, you agree not to: (1) upload or transmit viruses or any other type of malicious code that will or may affect the function or operation of the Service in any way; (2) reproduce, copy, scrape, sell, resell, or exploit any portion of the Service; (3) collect or track the personal information of others; (4) spam, phish, defraud, or misuse the Service under false pretenses; (5) use any robots, spiders, scrapers, data collection and extraction tools, automated devices or processes, AI tools (such as agent‑based AI), or manual or automated methods to access the Service; or (6) interfere with, bypass, or circumvent any security, authorization features, robot exclusion headers, or other measures we employ to restrict access to the Service. If we believe you have violated any part of these Terms, we reserve the right to suspend, disable, or terminate your account at any time without prior notice.

Section 14 – Agents 14.1 This section (“Agent Terms”) applies if you use, permit, enable, or cause the deployment of an agent to access, use, or interact with any Service. “Agent” means any software or service that acts autonomously or semi‑autonomously on behalf of or at the direction of any person or entity, and may execute or use a person’s device on behalf of such person or entity without direct supervision. 14.2 No Agent may access, use, or interact with the Service unless it identifies itself at all times and operates strictly in accordance with Section 14.4 below. Furthermore, no Agent may access, use, or interact with the Service if we request that it not do so. 14.3 We may restrict any Agent from accessing, using, or interacting with the Service, including through technical measures. 14.4 Agents must: (1) in all HTTP/HTTPS requests, identify that the request comes from an Agent and disclose the Agent’s name in the request’s user‑agent string as follows: “Agent/[Agent Name]”; (2) not conceal or obscure the fact that any access, use, or interaction originates from an Agent, including by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures designed to distinguish computers from humans; (3) answer truthfully any questions or prompts designed to determine whether interaction is from a human or a computer; (4) not evade or otherwise circumvent any measures designed to prevent, restrict, modify, or control how Agents access, use, or interact with the Service.

Section 15 – Termination We may, in our sole discretion, terminate this Agreement or your access to the Service (or any part of it) at any time without prior notice, though you remain liable for all amounts due up to and including the date of termination. The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 – Disclaimers Information provided through the Service is for general reference only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility for any reliance placed on such materials by you or any visitors to the Service, or by anyone who may be informed of any of its contents. Unless expressly stated otherwise by Kentrim Shop, the Service and all products delivered through the Service are provided to you on an “as‑is” and “as‑available” basis, without any representations, warranties, or conditions of any kind, express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non‑infringement. We do not warrant, promise, or guarantee that your use of the Service will be uninterrupted, timely, secure, or error‑free. Some jurisdictions limit or do not allow the exclusion of implied warranties or other types of warranties, so the above disclaimer may not apply to you.

Section 17 – Limitation of Liability To the fullest extent permitted by law, Kentrim Shop, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, as well as Shopify and its affiliates, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, loss of revenue, loss of savings, data loss, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any Service or any products obtained through the Service, or from any other claim related to your use of the Service or any products, including without limitation errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or products) posted, transmitted, or otherwise made available through the Service, even if advised of the possibility of such damages.

Section 18 – Indemnification You agree to indemnify, defend, and hold harmless Kentrim Shop, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any and all losses, damages, liabilities, claims, or demands (including reasonable attorneys’ fees) arising from: (1) your breach of these Terms or documents incorporated by reference; (2) your violation of any law or the rights of any third party; or (3) your access to and use of the Service. We will notify you of any indemnifiable claim, but your failure to receive timely notice shall not relieve you of your indemnification obligations unless you are materially prejudiced thereby. We may control the defense and settlement of such claims at your cost, including the selection of legal counsel, but we will not settle any claim that imposes a non‑monetary obligation on you without your consent, which shall not be unreasonably withheld. You shall cooperate in the defense of any indemnifiable claim, including the provision of relevant documentation.

Section 19 – Severability If any provision of these Terms is found to be illegal, invalid, or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed severable from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

Section 20 – Waiver; Entire Agreement Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with any policies or operating rules posted by us on this website or in connection with the Service, constitute the entire agreement and understanding between you and us, govern your use of the Service, and supersede any prior or contemporaneous oral or written agreements, communications, and proposals between you and us (including but not limited to any prior version of the Terms). No ambiguity in the interpretation of these Terms shall be construed against the drafting party.

Section 21 – Assignment You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

Section 22 – Governing Law These Terms and any separate agreements whereby we provide the Service to you shall be governed by and construed in accordance with the laws of the federal and state courts of California, United States. You and Kentrim Shop agree to submit to the jurisdiction of such courts and accept personal jurisdiction therein.

Section 23 – Headings Headings used in this Agreement are for convenience only and shall not limit or otherwise affect these Terms.

Section 24 – Changes to Terms of Service You may review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and revisions on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes shall become effective on the date specified in the notice. Your continued use of or access to the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

Section 25 – Contact Information If you have any questions about the Terms of Service, please send your inquiries to Support@kentrim.com.